Shipping policy

 

• IMPORTANT: Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult for us to make any changes.

• We've noticed that USPS carriers will sometimes scan packages as delivered before they actually arrive at your door. Please allow 5 business days before contacting us for a replacement to be sent.

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending.

Delayed shipments

• We are not able to view any more tracking information beyond what USPS communicate on their tracking interface.
• If you are concerned that your package may be lost, please email  cindercove@yahoo.com. We will do our best to try to help you.

DOMESTIC SHIPPING

• Orders that qualify for free ground shipping will be shipped via USPS ground.  
• You can select Priority or Express shipping at checkout. Please note that packages are shipped out in the order they are received. 
  
• Please double-check that your shipping information is correct at checkout. If we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
• Once shipped, an order's tracking information is outside of our control. We cannot replace stolen packages. If theft is an issue in your area, please let us know so that we can add "signature required"  (for delivery) to your postage. 
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

TAXES

We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.